Customer Support Coordinator (gn)

Intro

We are seeking a dynamic and passionate

Customer Support Coordinator (gn)

to join our operations team and be responsible for delivering a high level of courteous and efficient customer support in response to customer inquiries across multiple contact channels.

Are you resilient and adaptable and have a natural passion for making people happy? Search no more! Our customer retention will depend on you!

About Formo

At Formo, the future of dairy, we’re using microorganisms instead of cows to make cheese humans love. Our microorganisms are trained to make delicious, functional proteins. By doing so, we aim to massively reduce the harmful impact of industrial dairy and the global food systems. Our goal is to replace 10% of Europe’s cheese consumption by 2030, with our animal-free products. Our multinational crew of over 90 dairy wizards is made of superstar scientists and activist minds — ready to change the face of dairy for good. 

Aufgaben

Responsibilities

• You will be the first point of contact for our customers and focus on supply chain/operations
• You will provide general support and build engaging relationships on every customer call or interaction
• You will investigate and resolve customer complaints and feedback
• You will work towards the Customer Care team KPIs and targets set by the management team
• You will be responsible for reporting and documenting any kinds of issues to the responsible departments to drive continuous improvement
• You will support internal projects towards customer support optimisation

Anforderungen

Requirements

• Proven experience in customer support or a related field, with a track record of building and maintaining sustainable customer relationships
• Confidence and proficiency in using various communication channels to interact with customers
• A strong customer service mindset, dedicated to delivering outstanding experiences and exceeding expectations
• Excellent communication skills, with the ability to convey positivity and empathy in all interactions
• Reliability, friendliness, and strong active listening skills are essential qualities
• Self-organization and the ability to work effectively as part of a team
• Fluency in both German and English is required; proficiency in additional languages is a definite advantage

Benefits

Why Formo

• Join a diverse team of superstar scientists & business activists from over 21 different countries who are ready to launch irresistibly delicious dairy products
• Ready to challenge the status quo? We’re using disruptive technology to transform the food system and power the sustainable food revolution
• Tired of feeling like your work doesn’t matter? Experience what impactful work and purpose-driven colleagues actually feel like.
• Our offices and labs, in Berlin and Frankfurt, are not only innovative and cutting-edge, but are also equipped to take your productivity to the next level 

Bewerbungsprozess

To find out more about our benefits and interview process, please check out the FAQ section on our Career Page!

https://formo.bio/faqs/

Disclaimer

Formo is an equal-opportunity employer. We celebrate diversity and are committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, genetic information, color, physical or mental disability, religion, marital status, age, national origin, ancestry, medical condition, pregnancy, gender, sexual orientation, gender identity, or expression.